FAQs About Brand Spirit Services

Answers to your questions about our services are here. Questions are categorized into three:

1. Fulfillment
2. Kitting Service / Kit Studio
3. Large Quantity Orders / Jumbo Orders

FAQs about decoration and shipping are here.

Didn't quite get the information you need? Use the chat box to instantly connect with Maria, Cheron, or Melissa. Our office hours are Mon - Fri, 8:30 AM to 5:30 PM EST.

 

Fulfillment

• Can I store my company's inventory long-term in your warehouse as a fulfillment partner?

Answer: Yes. We offer secure warehousing to store your branded merchandise long-term. We help track real-time inventory stocks, threshold alerts, and pay-as-you-go shelf space so you never have to store clutter at your office.

• How do I automate dropshipping for our remote employees' corporate swag?

 

 

Answer: When you initiate a trigger like sending onboarding kits to new hires, we automatically pick, pack, and ship your branded items directly to your recipient's door with localized tax and duty handling. Brand Spirit works  like a plug-and-play system that works with your current operations.

• What is the typical turnaround time once an order is placed for our custom products?

Answer: For items already stored in our warehouse, we process and dispatch orders within 1 to 3 business days. If your products require on-demand decoration like custom embroidery or screen printing before dispatch, that process will typically takes 7 to 10 business days.

 

Full Kitting Service / Kit Studio

• What actually goes into your full-service custom gift kitting process?

Answer: We handle end-to-end assembly of your multi-item branded kits. This includes custom box printing, product sourcing, custom tissue paper and sticker placement, personalized print inserts, multi-SKU physical packing, and, most importantly, quality control before shipping.

• How much should I budget per box for custom corporate kitting and assembly fees?

Answer: You should budget between $3.00 and $10.00 per kit for assembly labor, depending on the number of items, box complexity, and customization. This fee covers picking multiple branded products, building your custom packaging, inserting promotional materials, and sealing the finalized kit.

We can use your shipping account (FedEx or UPS so there are no further bills) or we can use our shipper account and bill them for the price of shipping at the time of shipment.

• How much lead time do I need when ordering for event-specific swag kits?

 

Answer: We like to apply the 90 - 60 - 30 Day Rule. This helps clients with what needs done 90, 60, and 30 days in so that it's not a mad rush to get everything done.

This rule gives us 2–5 weeks to source and brand your custom items, a 3-week buffer period for approvals and proofs, 1 week for kit assembly and quality checks, and 1-2 weeks for ground transit to reach your attendees or event venue before or on the scheduled on-hand date.

 

Large Quantity Orders / Jumbo Orders

• What kind of savings can I expect if I place a large volume order?

Answer: Large quantity orders always get better-than-published pricing. Moving into the jumbo order tier generally reduces your per-unit costs by 15% - 45% due to production setup efficiencies, raw material savings, and lower freight rates. 

• Can you split a single large bulk order and ship items directly to individual addresses?

Answer: Yes. We can fulfill your entire order in bulk so you lock in maximum volume discounts and then split the order into individual parcel shipments sent directly to remote team members or global offices. This also triggers our Fulfillment services.

• How do you guarantee printing accuracy and product quality on large scale production runs?

Answer: We protect your large order using a 3-step quality assurance process: (1) sending digital proofs or a physical pre-production sample for your approval, (2) conducting inline inspections during decoration, and (3) performing a randomized AQL (Acceptable Quality Limit) audit before final packaging.